购买与支付

我们接受主流信用卡和借记卡。所有付款均以美元处理——以其他货币显示的价格仅供参考，将在结账时换算。您的卡片信息不会经过我们的服务器；付款由通过 PCI-DSS 认证的支付处理商处理。

请先确认卡片信息和账单信息正确，且该卡已开通国际/线上支付。如果扣款被拒但账单上显示待处理扣款，银行将在几天内自动解除。仍然失败？请尝试其他卡片，或联系我们，我们会为您提供帮助。

eSIM 是即时交付的：它会出现在您账户的“我的 eSIM”区域，同时也会通过邮件发送。如果没有看到，请检查垃圾邮件文件夹，并确认您登录的邮箱与结账时使用的邮箱一致。如果订单显示已完成但仍没有 eSIM，请附上订单号联系我们——此类问题将被优先处理。

打开“我的 eSIM”，选择已激活的 eSIM 并选择“充值”。追加的流量会添加到同一张 eSIM 上——无需重新安装。充值通常比购买新套餐更便宜、更方便，您的连接也不会中断。

Yes — if your eSIM could not be installed or activated and our team could not fix it within a reasonable time. Israeli consumer law gives you 14 days from the purchase to cancel a distance sale, and that is the window we work to. Plans that were fully used, or issues caused by an incompatible or carrier-locked device, are not refundable. Contact support and we will handle it; the full details are on the Refund Policy page.

A receipt is emailed automatically after every successful purchase. You can also find each order with its details under Orders in your account. As a VAT-exempt Israeli business we issue receipts (not tax invoices); if you need the receipt re-sent or corrected, contact us with your order number.