Last updated: July 2026
This Privacy Policy explains how AirPlans ("AirPlans", "we", "us") — operator of the website airplans.app and the AirPlans mobile application — collects, uses, shares and protects your personal data when you browse our platform, create an account, or purchase our eSIM data plans. By using our services you agree to the practices described below.
1. Who We Are
AirPlans is a digital eSIM provider offering prepaid mobile-data plans for travelers in 210+ destinations. For the purposes of applicable data-protection law, AirPlans is the data controller of the personal data described in this policy. You can reach us any time through the Contact page or by opening a support ticket.
Who is responsible for your data: אייר פלאנס (AIR PLANS), עוסק פטור, business number 558642658, ויסנברג יחיאל 772, אור עקיבא, ישראל. For any privacy question or request — access, correction or deletion — write to [email protected]. We answer within 30 days, as the law requires.
2. What We Collect
- Account data — name, email address, username, password (stored hashed), phone number and country, provided when you register or update your profile.
- Order & billing data — the plans you purchase, order numbers, amounts, payment status and receipts. Full card details are handled exclusively by our payment providers and are never stored on our servers.
- eSIM technical data — the identifiers required to provision and support your eSIM, such as the ICCID, activation code (QR), plan status and data-usage volume.
- Device & usage data — browser and device type, operating system, app version, approximate location derived from your IP address (country, city and coordinates), used to preset your language and display currency and to show you the sign-in history of your account so you can spot access you do not recognise, and aggregated analytics about how the site and app are used.
- Support data — messages, attachments and call-to-action interactions when you contact our support team or use our AI chat assistant.
- Referral data — your referral code, the accounts registered through your link, and AirBonus credits earned and spent.
3. Why We Use Your Data
- To perform our contract with you — delivering your eSIM instantly after purchase, activating plans, processing top-ups, and providing customer support.
- To process payments and prevent fraud — verifying transactions, detecting abusive or fraudulent activity, and keeping proper accounting records.
- To operate loyalty features — crediting and applying AirBonus rewards and running the referral program.
- To communicate with you — service messages about your orders and eSIMs; and, only with your consent, marketing and push notifications.
- To improve our services — using aggregated, non-identifying statistics about usage of the site, app and plans.
- To comply with the law — tax, accounting, consumer-protection and telecom obligations.
4. Who We Share Data With
We never sell your personal data. We share only what is strictly necessary with:
- Mobile network partners — the carriers and eSIM platforms that provision your connectivity process only the minimal technical information required for the service to function (such as the eSIM identifiers and IP addresses assigned to your device). They cannot access your name, email, payment details or browsing history held by us.
- Payment providers — to process your payment securely under their own certified (PCI-DSS) environments.
- Infrastructure providers — hosting, content-delivery, analytics and push-notification services that power our platform, bound by data-processing agreements.
- Authorities — some countries legally require eSIM providers to make certain customer information available to local authorities; where we are legally required to do so, we will comply.
Third parties & processors we use
We work with a small number of trusted service providers ("processors") that handle data on our behalf, strictly for the purposes described above:
- Payment processors — the provider you choose at checkout receives what it needs to process the payment securely, under its own certified (PCI-DSS) environment.
- eSIM network suppliers — they provision and activate your eSIM using an order reference and package code only. They never receive your name, email address or payment details.
- AI assistant provider — when you use the chat assistant, the text of your messages is sent for processing. No name, email address or account identifier is sent with it, and the assistant has no access to your account.
- IP geolocation service — your IP address, to show the approximate location of each sign-in in your account security history.
Each provider receives only the data it needs for its specific function and is bound by a data-processing agreement or its own privacy terms. This list may change as we add or replace providers.
5. International Transfers
Because our network partners operate worldwide, technical eSIM data may be processed in the destination countries you travel to. Where personal data is transferred internationally, we rely on recognized safeguards such as adequacy decisions and standard contractual clauses.
6. How Long We Keep Data
- Account data — while your account is active. An account with no sign-in for 3 years is deleted automatically; we email you 30 days beforehand, and signing in resets the clock. Accounts holding a balance or an active eSIM are never deleted automatically.
- Orders & receipts — 7 years, as required by tax and accounting law. Once an account is closed these records are kept in anonymised form.
- eSIM usage records — up to 12 months for support and troubleshooting purposes.
- Sign-in history (IP address, approximate location, browser) — 12 months, then deleted automatically.
- Support conversations — 3 years after the conversation is closed, then deleted automatically together with their attachments.
- Marketing preferences — until you opt out or delete your account.
7. Security
All traffic between you and AirPlans is encrypted (HTTPS/TLS). Passwords are stored using strong one-way hashing, payment card data never touches our servers, and access to personal data is restricted to authorized personnel on a need-to-know basis. No system is 100% secure, but we continuously monitor and improve our defenses.
8. Your Rights & Choices
- Access & correction — view and update your details in your account settings at any time.
- Marketing opt-out — disable push notifications in your device settings, use the unsubscribe link included in every marketing email, or contact support.
- Deletion — delete your account directly from the app (Profile → Settings → Delete account) or by contacting us. We may retain limited data where required to prevent fraud, resolve disputes, or meet legal obligations. Once deleted, your account and eSIM history cannot be restored.
- Complaints — you may lodge a complaint with your local data-protection authority; we would appreciate the chance to resolve your concern first.
9. Cookies
We use essential cookies to keep you signed in and to remember your language and currency choices, and limited analytics cookies to understand how the site is used. See our Cookie Policy for details and controls.
10. Children
Our services are intended for users aged 18 and over, consistent with our Terms of Service. We do not knowingly collect data from minors; if we learn we have done so, we will delete it promptly.
11. Changes & Contact
We may update this policy from time to time; the date at the top always reflects the latest version, and significant changes will be highlighted on this page. Questions or requests? Our team is available 24/7 via the Contact page or a support ticket.
