Purchases & Payments

We accept major credit and debit cards. All payments are processed in US dollars — prices shown in other currencies are for convenience and are converted at checkout. Your card details never touch our servers; payment is handled by a certified PCI-DSS payment processor.

First check that the card details and billing information are correct, and that the card is enabled for international / online charges. If the charge was declined but you see a pending charge on your statement, it will be released automatically by your bank within a few days. Still failing? Try another card, or contact us and we will help.

Delivery is instant: the eSIM appears in the My eSIMs area of your account and is also sent by email. If you do not see it, check your spam folder and verify you are logged in with the same email you used at checkout. If the order shows as completed and there is still no eSIM, contact us with your order number — this is treated as high priority.

Open My eSIMs, select your active eSIM and choose Top-up. The extra data is added to the same eSIM — no need to install anything again. Topping up is usually cheaper and easier than buying a new plan, and your connection continues without interruption.

Yes — if your eSIM could not be installed or activated and our team could not fix it within a reasonable time. Israeli consumer law gives you 14 days from the purchase to cancel a distance sale, and that is the window we work to. Plans that were fully used, or issues caused by an incompatible or carrier-locked device, are not refundable. Contact support and we will handle it; the full details are on the Refund Policy page.

A receipt is emailed automatically after every successful purchase. You can also find each order with its details under Orders in your account. As a VAT-exempt Israeli business we issue receipts (not tax invoices); if you need the receipt re-sent or corrected, contact us with your order number.