How can we help?

Open My eSIMs and view your QR code. On the phone: Settings → Cellular → Add eSIM → scan the QR. If you see an Instant Install button, one tap does it all. Install at home over Wi-Fi, before your flight.

Settings → Network & Internet → SIMs → Add eSIM → scan the QR code from your My eSIMs area. Confirm, and keep your primary SIM active for calls if you wish.

1) Make sure the AirPlans eSIM is turned ON and selected for Mobile Data. 2) Enable Data Roaming for that eSIM — this is required and does not cost extra. 3) Toggle Airplane Mode on and off. 4) Restart the phone. Still stuck? Chat with us — we are online 24/7.

Speed depends on the local network and your location. Try switching network selection from Automatic to a specific operator in your phone settings. Unlimited plans may reduce speed after heavy use, per fair-use policy.

When you land. The clock starts the moment the eSIM connects to a network at your destination, not when you pay. So you can buy today for a trip next month, install it calmly at home, and it stays dormant until you arrive.

Yes. The travel eSIM runs alongside your normal SIM. Calls, SMS and WhatsApp on your own number keep working — including verification codes from your bank. The eSIM carries only the data, and you choose which line uses it.

You top up from your account in seconds — same eSIM, same QR code, nothing to reinstall. 2,892 of our 3,093 plans can be topped up.

Unlimited data, with a daily allowance at full speed and a reduced speed after it. We publish that allowance and the reduced speed on every unlimited plan — most sellers do not — so you know what you are buying before you pay, not after you hit it abroad.

We show the local operators each plan uses and whether it runs on 4G or 5G, for every country it covers. The information comes from that plan's own supplier data rather than from a guess, so what you read is what your phone connects to.

Our support answers in Hebrew, English and Russian. If the eSIM could not be installed or activated because of a fault on our side, we refund it. And a plan you never installed and never activated is refunded in full within 30 days.