5 questions
Click Log in at the top of the site (or Create account) — all you need is an email address and a password. Your eSIMs, orders and AirBonus credit are all tied to this account, so use the same email everywhere, including in the mobile app.
On the login page choose Forgot password, enter your account email and follow the link we send you. No email arriving? Check spam, and make sure you are using the exact email you registered with (a typo at signup is the most common cause — contact us if you suspect that).
Log in and open Settings from your account menu. There you can update your name and profile details, and change your password. If you need to change the account email itself, contact support and we will verify and update it for you.
Contact us from the email tied to your account and request deletion. We will remove your personal data as described in our Privacy Policy; records we must keep by law (such as payment receipts) are retained for the legally required period only.
Transactional emails (order confirmations, eSIM delivery) are always sent — they are part of the service. Marketing emails can be stopped anytime with the Unsubscribe link at the bottom of any marketing email, or ask us and we will switch them off for you.
No results — try the chat, we answer instantly.
