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Topping Up & Managing Your eSIM

Guide 4 min read

Everything about your eSIM after the purchase lives in one place: the My eSIMs area of your account. This guide shows what you will find there, how to read your usage correctly, how to add data mid-trip, and what actually happens when the plan runs out.

Your eSIM dashboard: My eSIMs

Every eSIM you own appears in My eSIMs with its status, how much data is used and left, the validity dates, and its full details page — QR code, ICCID, APN and the list of supported networks. This page is your source of truth throughout the trip.

Reading your data usage right

The usage bar in My eSIMs is the authoritative number — it comes from the network itself. Your phone also has a built-in data counter, but it counts from an arbitrary date and includes other lines, so the two rarely match exactly. When in doubt, trust My eSIMs.

Check the bar once every day or two on longer trips — spotting an unusual jump early (a photo backup gone rogue, an app updating over cellular) saves gigabytes.

Topping up, step by step

  1. Open My eSIMs and select your active eSIM.
  2. Choose Top-up and pick a data package.
  3. Pay — the data is added to the same eSIM within moments.

No reinstalling, no new QR code, no settings to touch — the connection continues uninterrupted. That is why topping up beats buying a new plan mid-trip.

Top up a little before the data runs out rather than after — you stay online for the purchase confirmation instead of hunting for Wi-Fi.

Top up or new plan? A quick rule

Same destination and the eSIM still installed? Top up — it is faster, usually cheaper, and keeps the connection running. New destination, or the old eSIM already deleted? Buy a new plan for the new trip. When both options exist, the only real question is whether your current eSIM's coverage matches where you are going next.

One account, several eSIMs

There is no limit to how many eSIMs an account can hold — a regional eSIM for this trip, a country eSIM from the last one, plans you bought for family members before a shared vacation. Each appears separately in My eSIMs with its own usage, validity and details page, so nothing gets mixed up.

Give each line a clear label on the phone when you install it — when two eSIMs live side by side, names beat guessing.

When a plan ends

Two things can end a plan: the data runs out, or the validity period expires. In both cases the connection simply stops — nothing is billed on top, ever. Unused data expires with the validity period, which is why matching the plan length to the trip matters.

After the trip: keep or delete?

Home and done? You can delete the eSIM from the phone to keep your SIM list tidy. Just remember the golden rule: a deleted eSIM cannot be reinstalled with the same QR code — delete only when you are sure you are finished with it. For the next trip, buying a fresh plan takes a minute.

Never delete an eSIM mid-trip as a troubleshooting step — that is the one mistake support cannot always undo.
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