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eSIM Basics
Learn how eSIM works and get started.
What is an eSIM and how does it work?
Which devices support eSIM? (compatibility check)
How to install your AirPlans eSIM on iPhone
6 questions
Purchases & Payments
Orders, payments, refunds and receipts.
What payment methods do you accept?
My payment failed — what should I do?
Why haven't I received my eSIM after purchase?
6 questions
Connectivity & Troubleshooting
Network, APN settings and troubleshooting.
My eSIM is not working — step-by-step fix
eSIM installed but no internet: APN and data-roaming settings
"This code is no longer valid" and other QR errors
6 questions
Travel & Coverage
Coverage, countries and travel tips.
How do I find a plan for my destination?
What countries does my plan cover?
How to avoid roaming charges while traveling
5 questions
Account & Profile
Manage your account and preferences.
How do I create an account or sign in?
I can't log in — how do I reset my password?
How do I change my account details?
5 questions
AirBonus & Rewards
Earn credit, invite friends and view benefits.
How does the AirPlans referral program work?
How do I spend my AirBonus credit?
Why didn't I get credit for my referral?
4 questions
Security & Privacy
Account security, privacy and data protection.
Is my payment information secure?
What data does AirPlans collect and how is it used?
Is using an eSIM safer than public Wi-Fi?
4 questions
Other Topics
Other questions and general information.
How do I contact AirPlans support?
Where can I find my order number and ICCID?
Can I use AirPlans for my business or team?
4 questions
Guides & articles
In-depth, step-by-step articles — from installation to landing back home.
How to Install Your eSIM on iPhone — The Complete Guide
Install your travel eSIM on iPhone — one-tap install, QR code or manual entry, and the dual-SIM settings that matter.
How to Install Your eSIM on Android — The Complete Guide
Install your travel eSIM on Android — one-tap link, QR code or manual entry, with Samsung and Pixel paths.
The Complete eSIM Installation Guide: iPhone & Android
Every installation method, step by step — QR code, Instant Install and manual entry.
Activation & Your First Connection Abroad
What to do before takeoff and after landing so you are online within minutes.
No Connection or Slow Data? The Complete Troubleshooting Checklist
A systematic, ordered checklist that solves the vast majority of connection problems.
How to Choose the Right Data Plan for Your Trip
Estimate how much data you really need and choose between country, regional and global plans.
Topping Up & Managing Your eSIM
Track your usage, add data in seconds, and know exactly what happens when a plan ends.
Buying Your eSIM: From Checkout to QR Code
What happens after you pay, where the eSIM arrives, and how to find it any time.
Device Compatibility Deep-Dive: Will Your Phone Work?
The EID check, carrier locks, dual-SIM behavior — everything about eSIM support.
Traveling With an eSIM: Tips From Frequent Travelers
Keep your WhatsApp number, share a hotspot, save battery and cross borders smoothly.
Popular questions
When you land. The clock starts the moment the eSIM connects to a network at your destination, not when you pay. So you can buy today for a trip next month, install it calmly at home, and it stays dormant until you arrive.
Yes. The travel eSIM runs alongside your normal SIM. Calls, SMS and WhatsApp on your own number keep working — including verification codes from your bank. The eSIM carries only the data, and you choose which line uses it.
You top up from your account in seconds — same eSIM, same QR code, nothing to reinstall. Most of our plans can be topped up; the plan card tells you whether that one can.
Unlimited data, with a daily allowance at full speed and a reduced speed after it. We publish that allowance and the reduced speed on every unlimited plan — most sellers do not — so you know what you are buying before you pay, not after you hit it abroad.
We show the local operators each plan uses and whether it runs on 4G or 5G, for every country it covers. The information comes from that plan's own supplier data rather than from a guess, so what you read is what your phone connects to.
Our support answers in Hebrew, English and Russian. If the eSIM could not be installed or activated because of a fault on our side, we refund it. And a plan you never installed and never activated is refunded in full within 30 days.
